Case Study · Gothenburg
MiniTaxi: AI chat, email and dispatch running the night shift
How a Gothenburg operator handed hundreds of nightly bookings to Book My Ride’s AI — and stopped missing calls.
Location: Gothenburg, Sweden
Solution: AI Chat · Email · Dispatch
The challenge
Like most established fleets, MiniTaxi ran its evenings on a manual switchboard. Peaks meant missed calls, and every booking needed a person to take it, price it, and assign a car. Growth was capped by how many phones a dispatcher could answer at once.
What we delivered
- ✓AI Chat. Passengers book in natural language over chat; the AI captures pickup, destination, and time and creates the booking automatically.
- ✓AI Email. Inbound email requests are read and turned into structured bookings without manual retyping.
- ✓AI Dispatcher. Each booking is matched to the nearest suitable car under MiniTaxi’s own rules — hands-off, around the clock.
The outcome
The AI now handles hundreds of bookings every evening on its own. Nightly calls no longer go unanswered, and dispatchers spend their time on the exceptions that need a human instead of routine bookings.
68%
of rides booked without a dispatcher
0
missed calls at night
3×
more rides per dispatcher
★★★★★
“Book My Ride stabilised our dispatch and gave us our time back. The AI now handles hundreds of bookings every evening — completely hands-off.”
M
MiniTaxi
Gothenburg