Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the Book My Ride platform, provided by Isla App AB ("Book My Ride", "we", "us"). By creating an account, booking a demo or otherwise using the service, you agree to these Terms. Please read them carefully.
1. Agreement
These Terms form a binding agreement between you or the organisation you represent ("Customer") and Isla App AB. If you accept these Terms on behalf of an organisation, you confirm you are authorised to do so.
2. The service
Book My Ride provides a software platform for taxi dispatch, including an AI booking inbox, live dispatch, fleet management and analytics. We may improve, change or discontinue features over time, and will give reasonable notice of material changes that adversely affect active customers.
3. Accounts and eligibility
You are responsible for the accuracy of your registration details, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly of any unauthorised use.
4. Acceptable use
You agree not to misuse the service — including attempting to disrupt or reverse-engineer it, using it unlawfully, infringing others’ rights, or uploading harmful or misleading content. We may suspend access to protect the platform, our users or third parties.
5. Bookings and dispatch
The platform facilitates bookings between passengers and the taxi operator. The operator, not Book My Ride, is responsible for performing the transport service. Estimated times and prices are indicative and may vary with traffic, demand and operator rules.
6. Fees and payment
Subscription and usage fees are set out in your order or on our pricing page (from 350 kr per vehicle per month, plus pay-as-you-go AI bookings). Fees are billed monthly, exclusive of VAT, and are non-refundable except where required by law. Late payment may lead to suspension.
7. Intellectual property
Book My Ride and its licensors own all rights in the platform, software and brand. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You retain ownership of your own data.
8. Customer data
You retain all rights to the data you and your users submit. You grant us the right to process it to provide and improve the service, as described in our Privacy Policy. Each party will comply with applicable data protection law, and our processing is governed by a data processing agreement.
9. Third-party services
The platform may integrate with third-party services such as messaging, mapping, telephony and payment providers. Your use of those services is subject to their own terms, and we are not responsible for them.
10. Warranties and disclaimers
We provide the service with reasonable skill and care but, to the extent permitted by law, the service is provided "as is" without further warranties. We do not warrant that it will be uninterrupted or error-free.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability arising out of or in connection with the service is limited to the fees paid by the Customer in the twelve months preceding the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.
12. Term and termination
The agreement runs for the subscription period and renews unless cancelled. Either party may terminate for material breach not remedied within 30 days. On termination your right to use the service ends and, on request, we will make your data available for export for a limited period before deletion.
13. Governing law
These Terms are governed by the laws of Sweden. The courts of Sweden have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence.
14. Changes to these Terms
We may update these Terms from time to time. We will update the date above and, for material changes, give reasonable notice. Continued use after changes take effect constitutes acceptance.
15. Contact
Isla App AB (Book My Ride), Stockholm, Sweden — [email protected].